Email the Quackive team
Include your app version, iPhone or Android model, and a screenshot if it does not contain private information. We aim to reply within three business days.
A save is still organizing
Keep Quackive online for a moment, then pull to refresh My Saves. A source may temporarily block extraction; Quackive should still preserve the original link so you can open it later.
A shared folder or invitation is missing
Confirm that both people are signed in with the intended Quackive email. Friendship requests must be accepted before someone can be invited to a shared folder. Notification delivery is optional—the invitation should still appear inside the app.
Ask Quack used the wrong context
Check the pocket, person, or shared-folder chips selected at the top of Ask. Location is used only when the prompt asks for nearby help and permission is available. You can name a city directly in the question.
Account, privacy, or deletion help
Read our privacy policy or follow the account deletion instructions. If you cannot access the app, email us from the address on your Quackive account so we can verify the request safely.